We are no longer able to instigate any new claims for mis-sold PPI. We would like to thank all our customers for choosing Taylor Edwards to claim back the money they were rightfully owed. For all those who have already started a PPI claim with us, you can rest assured knowing that we will continue to fight on your behalf to recover compensation you may be owed.

About Us

Taylor Edwards are an innovative Claims Management Company who specialise in helping customers reclaim their mis-sold PPI Policies and Packaged bank accounts. We have recovered tens of millions of pounds on behalf of our customers.


    We have partnered with leading tax recovery specialists, Check A Tax Claim Limited.

    Please contact them directly with any queries on 0161 777 1115

PPI Claims; what happens now?

When was the cut off date for submitting a claim?

The banks stopped accepting new PPI claims on the 29th August 2019. If you missed this date and have not previously made a PPI claim we may still be able to look into your mis-sold policy using different legislation. Please call us to discuss this and we can talk your through your options.

I already have a case(s) going through with you, what will happen to them?

The deadline is for new claims only. All existing claims will be investigated and decided normally.

I have a case with FOS which has been under consideration for a long time – what will happen to it now?

All FOS investigations of current claims will be unaffected by the deadline. It is for new claims only.

Why is there a deadline?

The deadline was set in place by the Financial Conduct Authority (FCA), which is the UK’s financial regulator. It’s chief executive, Andrew Bailey, said at the time: “Putting in place a deadline and campaign will mean people who were potentially mis-sold PPI will be prompted to take action rather than put it off. We believe that two years is a reasonable time for consumers to decide whether they wish to make a complaint.” “We have carefully considered the feedback we received and we still believe that introducing a deadline for PPI complaints and a communications campaign warning of the deadline will benefit consumers.”

My complaint was only partially upheld and I did not receive a full refund?

Some of the banks have used a court ruling known as “Plevin” to deprive their clients of a full refund of the PPI premiums they have paid. We are currently working with a firm of solicitors to assess whether we can obtain a full refund for any clients who have not had all of their money back. If this applied to your case, we are aware of this and will be in touch shortly with some advice and a solution for obtaining the remaining money we believe you are entitled to. If you would like to discuss this with us sooner, please get in touch by phone or our contact form below and we’ll give you an update.

Under what circumstances could I submit a claim now?

If you have not previously made a claim, there may be another route you can take. Please call us or complete our form below for more information.

What if the bank wants more information?

It is extremely important that the information you provide when setting up your case with us is 100% correct; as any inaccurate details may mean the lender is unable to log your complaint in time for the deadline. If the lender asks for further information after your claim is logged with them, they should be able to continue once this is provided.

Why have I not had a final decision for my complaint yet?

Unfortunately the banks received a record number of PPI complaints in the run up to the deadline. The figures they received were unprecedented and it has led to some very lengthy delays, what used to take 8-16 weeks is now projected to take in excess of 18 months in some cases. These delays have been made worse by the lockdown relating to COVID 19. Current estimates for settling cases suggest that all cases should be resolved by February 2021. If you haven’t heard from us in a while, don’t worry we are continuing to chase the banks for a final decision on your case and will come back to you as soon as we have news. If you would like an update though, please feel free to get in touch by phone or by our contact form below and we’ll give you an update.

What happens if my case is rejected by the lender?

If your claim is rejected then it will be passed to our specialist team who will evaluate the terms of the rejection to see whether an appeal to the Financial Ombudsman Service (FOS) might be possible and advise you of their findings.


Thank you for your enquiry,

we will be back in touch within 48 hours during normal business hours

Mon – Thursday 8am – 4:30pm & Friday 8am – 4pm.